Shipping policy
Shipping Policy – Haverland Nest
Haverland Nest is dedicated to providing customers with a convenient and transparent shipping experience. This policy outlines our shipping destinations, available delivery services, shipping charges, estimated delivery times, and procedures for handling shipment-related concerns.
1. Shipping Destinations
Haverland Nest currently provides shipping services exclusively within the United States.
We do not accept international shipping orders at this time. All purchases must include a complete and valid U.S. delivery address.
2. Shipping Methods and Rates
We offer two shipping options to accommodate different delivery preferences.
Standard Shipping
Our Standard Shipping service offers an affordable delivery option.
Estimated transit time: 3–5 business days
Orders below $70.00: $8.00
Orders of $70.00 or more: FREE Standard Shipping
Complimentary Standard Shipping is automatically available for eligible orders reaching the $70.00 threshold.
Express Shipping
Customers seeking faster delivery may select Express Shipping.
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Express Shipping is charged separately from our free Standard Shipping promotion. The $15.00 fee applies regardless of order value, including purchases of $70.00 or more.
3. Order Processing and Fulfillment
After an order is successfully placed, Haverland Nest begins preparing the purchased items for shipment.
This process may involve order verification, merchandise preparation, packaging, and arranging carrier pickup.
Order processing occurs before shipping transit begins and is not included in the estimated delivery periods.
The applicable Standard or Express Shipping timeframe generally starts after the package has been dispatched.
Orders placed during weekends, public holidays, major promotional events, or periods of increased demand may require additional processing time.
4. Business Days and Delivery Expectations
Business days generally refer to Monday through Friday, excluding U.S. federal holidays.
Our estimated delivery periods are provided for planning purposes and do not guarantee arrival on a specific date.
Actual transit times may vary because of:
Severe weather conditions
Carrier transportation disruptions
High seasonal shipping volumes
Regional delivery restrictions
Unexpected logistical interruptions
Haverland Nest will provide reasonable assistance when customers experience shipping difficulties.
5. Shipment Confirmation and Tracking
When tracking is available, customers will receive shipment information after their orders have been dispatched.
Tracking details may take some time to appear in the carrier's system.
A tracking number may be generated before the carrier performs its initial package scan. Customers should allow reasonable time for tracking updates to become visible.
6. Shipping Address Verification
Customers are responsible for ensuring that all delivery information entered during checkout is accurate and complete.
Please verify the following details before submitting your order:
Full recipient name
Street address
Apartment or unit number, if applicable
City and state
ZIP code
Contact information
If an address correction is required after placing an order, please contact Haverland Nest as soon as possible.
We will make reasonable efforts to assist before dispatch. However, address changes cannot be guaranteed once fulfillment has progressed or the carrier has accepted the shipment.
7. Delivery Delays
If your package does not arrive within its estimated transit period, we recommend checking the latest carrier tracking information.
If tracking indicates a significant delay or remains unchanged for an unusually long period, please contact our customer support team.
Provide your order number and relevant shipment information so we can review the situation and assist with appropriate next steps.
8. Packages Marked as Delivered
If the carrier confirms delivery but you cannot locate your package, please check nearby delivery locations, including:
Front doors and porches
Mailboxes or designated mail areas
Parcel lockers
Reception desks or building offices
Other secure delivery locations
We also recommend checking with household members or others who may have accepted the shipment.
If the package remains missing, contact Haverland Nest for additional assistance.
9. Undeliverable and Returned Packages
A shipment may be returned to Haverland Nest if the carrier cannot complete delivery because of:
Incorrect or incomplete address information
Unsuccessful delivery attempts
Other delivery-related circumstances
If your package is returned, please contact us to discuss the available resolution.
Where permitted by applicable law, additional shipping fees may apply if reshipment is required because of inaccurate or incomplete delivery information provided by the customer.
10. Contact Information
For questions about shipping rates, delivery estimates, tracking information, or an existing order, please contact our customer support team.
Haverland Nest
15722 E 96th Way
Commerce City, CO 80022
United States
Phone: 720-261-8136
Email: admin@haverlandnest.com
We appreciate your trust in Haverland Nest and look forward to assisting you with your orders.